Clinicians must be able to communicate effectively and compassionately with patients and relatives in order to achieve patient-centered consultation. The effects of poor communication in healthcare can have extremely serious consequences. There are many barriers or obstacles that are hiding in the plain sight and may limit our capacity to communicate effectively. Watch this super interactive session LIVE on MEDFLIX as Dr. Krishna Naineni explains about these blocks and shares how to put safeguards in place!

Clinical Communication Thieves

The global pandemic has transformed the practice of medication and palliative care considerably and telemedicine has emerged as a critical technology to bring medical care to patients virtually. If established correctly, good outcomes like timely access to correct medical information, quality improvement of the diagnosis and treatment process, increased physician trust, and significant improvement in the total quality of health care will result. Watch this super insightful session live by Dr. Krishna Naineni as he explains in details about the tips and tricks to ensure you have the most fulfilling teleconsultation experience!

Top Tips for Telephone Consultations

Did you know that patients forget nearly half of the information given to them as soon as they leave the clinical setting? Did you know that there are evidence-based information-delivery strategies that can help patients better understand and retain information shared with them? Did you know that the PLAB and other international exams evaluate how well and effectively you provide clinical information to patients in time-sensitive situations? Attend this interactive session with renowned Dr. Krishna Naineni to learn tried and true information-giving strategies.

Language Matters: Evidence based effective information devices

Did you know that patients forget nearly 50% of the information shared with them as soon as they walk out of the clinical setting? Did you know that there are evidence based information giving strategies that will help patients to better understand and retain shared information? Did you know that PLAB and other overseas examinations assess how well and effectively you give clinical information with patients in time-sensitive situations? Attend this interactive session and learn tried and true information giving strategies.

Fundamental Principles and Strategies for Giving Constructive Feedback

Communication skills are vital for health care personnel, and when conducted properly & efficiently, they aid in the development of a trusting connection between the physician and the patient. Communication is a vital clinical ability, and it allows for appropriate diagnoses & treatment decisions when the patient and physician communicate openly and honestly. Dr. Krishna Naineni will provide a one-stop learning session in which he will highlight all of the major clinical communication learnings taught so far. 

Recap of Models, Principles & Practices of Breaking Bad News

The last stop in our learning journey about the core clinical communication skills for breaking bad news is Listening Intelligence. In this session, I’ll cover What, Why, How and When of Validation—a key component of listening intelligence. Validation when done well deepens the relationship with the other and makes the other feel valued and respected.

Listening Intelligence

So far you have learned emotional competence, checking perception and asking questions. Emotional competence, checking perception, asking questions; reflective listening and validation are the essential clinical communication skills for discussing serious news and managing patients and their families who are angry and distressed. Reflective listening helps people to feel heard, valued and understood. It improves rapport and encourages people to say more. Lets hear from Dr. Naineni more about reflective listening and how to apply it in our practice.

Reflective Listening

We all know how important asking the right questions is when consulting with patients. While you ask questions every day and have been doing so from your professional training days, it is possible that many of you may not have learned the art of asking right questions. Learning the art of asking right questions will not only help you gather accurate information in time-sensitive clinical consultations but also establish trustworthy relationships with patients. Furthermore, expertise in this essential listening skill will help you to effectively manage challenges in clinical situations (dealing with angry patients and families members; discussing serious news). Join us live as Dr. Naineni covers all this and more. 

Science and Art of Asking Questions

Reflexivity is defined by its links to practise as well as broader critical examinations of the field. It has the potential to guide our thinking in order to better adapt to complex and contextually situated medical complications and unexpected situations in clinical practise that cannot be anticipated through formal training. The ability to reflect is important because it influences clinical decisions, which can lead to better service delivery and patient outcomes. Join us live as Dr. Krishna Naineni helps us gain a better understanding of how to build reflexivity in healthcare personnel so that they can deliver competent and ethical treatment.

Reflexivity in Clinical Practice

Practitioners frequently have to deliver bad news to their patients. This challenging endeavour necessitates patience and honed communication skills, as well as empathy for all people involved. We need to understand 3 things to do this effectively- 1. Your own emotions 2. Patient's mindset 3. The environment. These three things also form the crux of effective communication skills. As we discussed in the last chapter, there are a variety of patient-centered communication strategies we can use to accomplish this. In Chapter 2 of the series, we'll continue our discussion with Dr. Krishna Naineni about how to convey terrible news to patients successfully.

Breaking Bad News: Part-2

Director & Co-Founder of Glocal Academy | Member of International Listening Association (ILA) | Member of Royal College of General Practitioners since 2011 and a training faculty at The Brighton and Sussex Medical School

Dr. Krishna Naineni

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